Undamaged merchandise can be returned for a full refund within 30 days of receipt. The refund process will begin once the returned merchandise has been inspected.
· Returns must include all accessories
· Items must include original packaging
· If the product does not meet the above requirements, the return may be refused .
1. Please contact Customer Service to request a return. Please state the reason for the return and provide a screenshot or invoice confirming your order number. 2. Customer Service will provide you with a return address within 24 business hours. To ensure a prompt refund, please be sure to send a return notification that includes the courier's name and tracking number .
Our direct sales products are fully warranted against all defects from the date of purchase.
Our limited warranty applies only to the country of purchase. This limited warranty is void for products shipped from outside the original country of purchase or shipped directly from an authorized online store.
· The buyer must provide sufficient proof of purchase.
· Our company must keep records of what happens when the buyer troubleshoots the product.
· The serial number of the defective item and/or visible proof describing the defect is required.
· Items may need to be returned for quality inspection.
· For defective goods that we need to return, if the wrong goods are returned to us or the defective goods are not returned, the warranty on these replacement goods will be void.
· Order number purchased through our online store
· Sales Invoice
Please note that processing a warranty claim may require multiple proof of purchase (such as a remittance receipt and confirmation of the item's original shipping address).
Shipping costs must be borne by the buyer in the following circumstances:
· Returning a product for any reason (other than a proven defect)
· Replace with a new one
· Warranty claims for goods purchased outside the original country of purchase
· Unexpected returns by buyers
· Return of personal belongings
· The returned merchandise was claimed to be defective but was found to be in good condition by our quality control department
· Returning a defective item via international shipping
· Fees associated with unauthorized returns (any return made outside of the approved warranty process)
· Products that lack sufficient proof of purchase
· Lost or stolen product
· Products that have expired their warranty
· Non-quality related issues (30 days after delivery)
· Free Products
· Repair by third party
· External damage
· Damage caused by product misuse (including but not limited to: drops, extreme temperatures, water, and improper operation of the device)
· Buying from an unauthorized dealer
When returning merchandise using our prepaid shipping label, we will cover any damage or loss incurred during shipping. If the merchandise is returned for non-quality reasons, the buyer will be responsible for any damage or loss incurred during shipping. We do not offer refunds for warranty claims for merchandise damaged in shipping due to non-quality reasons .
The product must be our original product and free from defects in design, assembly, materials, or workmanship. We reserve the right to update, modify, and/or revise the terms of this warranty. This warranty is valid only in the country or region of purchase.
· The product was purchased through an unauthorized dealer.
· The warranty has expired.
· Unable to provide proof of purchase.
· The product was repaired through unofficial channels.
· The product is damaged when not operated in accordance with the user manual.
· Damage caused by any misuse or accident.
· The product is damaged due to normal wear and tear.
Our direct sales products are fully warranted against all defects from the date of purchase.
Our limited warranty applies only to the country of purchase. This limited warranty is void for products shipped from outside the original country of purchase or shipped directly from an authorized online store.
· Order number purchased through our online store
· Sales Invoice
Please note that processing a warranty claim may require multiple proof of purchase (such as a remittance receipt and confirmation of the item's original shipping address).
Shipping costs must be borne by the buyer in the following circumstances:
· Returning a product for any reason (other than a proven defect)
· Replace with a new one
· Warranty claims for goods purchased outside the original country of purchase
· Unexpected returns by buyers
· Return of personal belongings
· The returned merchandise was claimed to be defective but was found to be in good condition by our quality control department
· Returning a defective item via international shipping
· Fees associated with unauthorized returns (any return made outside of the approved warranty process)
· Products that lack sufficient proof of purchase
· Lost or stolen product
· Products that have expired their warranty
· Non-quality related issues (30 days after delivery)
· Free Products
· Repair by third party
· External damage
· Damage caused by product misuse (including but not limited to: drops, extreme temperatures, water, and improper operation of the device)
· Buying from an unauthorized dealer
When returning merchandise using our prepaid shipping label, we will cover any damage or loss incurred during shipping. If the merchandise is returned for non-quality reasons, the buyer will be responsible for any damage or loss incurred during shipping. We do not offer refunds for warranty claims for merchandise damaged in shipping due to non-quality reasons .
· The product was purchased through an unauthorized dealer.
· The warranty has expired.
· Unable to provide proof of purchase.
· The product was repaired through unofficial channels.
· The product is damaged when not operated in accordance with the user manual.
· Damage caused by any misuse or accident.
· The product is damaged due to normal wear and tear.
· The buyer must provide sufficient proof of purchase.
· Our company must keep records of what happens when the buyer troubleshoots the product.
· The serial number of the defective item and/or visible proof describing the defect is required.
· Items may need to be returned for quality inspection.
· For defective goods that we need to return, if the wrong goods are returned to us or the defective goods are not returned, the warranty on these replacement goods will be void.
